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Services

Services - Call toll free: 1-866–739-2372

Information, Assistance and Resource Referral: The Aging & Disability Resource Center (ADRC) provides information to the general public about community services and resources and public and private benefits in areas such as disability, long-term care related services, living arrangements, physical health, adult protective services, transportation, supportive home care, caregiver support, nutrition and much more. The ADRC connects people with the services and resources they may need plus assists individuals in applying for private and public government benefits. 

Long-Term Care Options Counseling: The ADRC offers unbiased and complete consultation and information about options available to meet an individual's long-term care needs. Options Counseling includes what to consider when making long-term care decisions for yourself or a loved one. The Aging & Disability Resource Center offers pre-admission consultation to all individuals with long-term care needs entering nursing homes, adult family homes and assisted living facilities to provide objective information about the cost-effective options available to them. The Waupaca County ADRC offers a Community Living Specialist to those individuals currently living in a Waupaca County located nursing home and wish to move back to the community with supports or services. Community Living Specialists offer specialized information, assistance and resource referral to individuals looking to move out of a nursing home. 

Health Promotion and Prevention: The ADRC promotes and coordinates effective health promotion and prevention efforts to keep people healthy and independent. The Aging & Disability Resource Center coordinates evidence-based programs and classes throughout Waupaca County that focus on reducing the risk of injury, promote the healthy management of some illnesses and promoting the health and wellbeing of Waupaca County caregivers. These programs include Healthy Living With Diabetes, Living Well with Chronic Conditions, Stepping On and Powerful Tools for Caregivers. 

Short-Term Case Management: The ADRC offers assistance in identifying service needs and assess persons for Waupaca County services and community resources. This may include assisting an individual in choosing a service provider, making the service and resource referrals for individuals and overseeing, on a short term basis, that an individual's service needs are met. 

Youth Transition Services: The ADRC can begin working with young adults at age 17 1/2 and older who have specialized education, physical, emotional, cognitive needs and disabilities. The ADRC will work with the young adult and their families to prepare and plan for accessing services in adulthood. 

Functional Eligibility Determination for Long-Term Care Benefits: The ADRC will assist persons in determining their eligibility for long-term care programs by assessing an individual’s functional needs. These functional needs range from activities of daily living (bathing, dressing, mobility, transfers, eating and toileting) to instrumental activities of daily living (meal preparation, money and medication management, telephone use, transportation and employment). The complete assessment determines if an individual is nursing home level of care and/or functionally eligible for Wisconsin’s long-term support programs. The ADRC will work closely with the Waupaca County Economic Support Department in assisting individuals apply for financial eligibility for long-term care services. 

Transportation: The Aging & Disability Resource Unit in Waupaca County operates a Volunteer Driver Transportation Program made possible by grant funding through the Wisconsin Department of Transportation. The Volunteer Transportation Program of Waupaca County offers low-cost transportation to individuals 60+ years of age or persons that have a current disability determination through Social Security. Persons who utilize this program are able to schedule a ride with the full-time Transportation Coordinator Monday-Friday 8:00am-4:30pm. Although priority is given to non-emergency medical transportation rides can be scheduled for grocery shopping, running errands and other needs. Depending on enrollment status in long-term care funding programs, riders are charged one-way mileage of their trip based on the approved IRS mileage reimbursement rate. All Volunteer Drivers are background checked and required to carry active vehicle insurance. 

 Elderly Nutrition Program: Waupaca County operates an Elderly Nutrition Program Monday-Friday in the communities of Waupaca, Clintonville, Weyauwega, New London, Iola, Manawa and Marion. The Waupaca County Elderly Nutrition Program serves delicious and nutritious meals over the noon hour. The Nutrition Program features a congregate dining option and a home delivered meal service option. Those that are interested in the program may call the Waupaca County Aging & Disability Resource Unit for additional information. Listed below are the eligibility criteria for both the congregate and home delivered meal service options. Each potential Nutrition Program participant will complete an eligibility assessment with a Social Worker or a Nutrition Site Manager. Assessment questions include person’s name, date of birth, emergency contact information, if the person has enough food at home in case of an emergency, if the person has any potential allergies and more questions. Our Home Delivered Meals are delivered by friendly, background-checked Volunteers. Our home delivered meals are more than a meal when they’re delivered by a friendly, smiling face. Home Delivered Meal participants are required to be home at the time of delivery (typically 11:00am-1:00pm). If participants are not home and no one is at their home to receive the meal, a meal cannot be left unattended due to food safety concerns. Reservations for meal service are required and cancellations are required the day before an absence is expected. 

Eligible Criteria for Congregate, Senior Dining:

  • Person must be 60 years of age or older
  • Any spouse or domestic partner who attends the dining center with their spouse or domestic partner who is aged 60 or older
  • An adult with a disability, under age sixty (60), who resides in housing facilities occupied primarily by older individuals at which congregate nutrition services are provided is eligible to receive meals at the facility in which they reside
  • A disabled adult who resides at home with an eligible older individual participating in the program

Eligibility Criteria for Home Delivered Meals:

  • Person must be 60 years of age or older who is frail and essentially homebound by reason of illness, disability, or isolation, for which an assessment concludes that participation is in the individuals best interest
  • The spouse or domestic partner of a person eligible for HDM as described above, regardless of age or condition, if an assessment concludes that participation is in the best interest of the homebound older individual
  • A disabled adult who resides at home with an eligible older individual participating in the program, if an assessment concludes that participation is in the best interest of the homebound older individual
    • Determination of need is based on the following:
      • The individual is unable to leave his or her home under normal circumstances. Flexibility is allowed for medical appointments and occasional personal needs such as hair care or church services that are important to the individual’s quality of life
      • The person is unable to participate in the congregate meals program because of physical or emotional problems
      • There is no spouse, domestic partner, or other adult living in the same house or building who is both willing and able to prepare all meals
      • The individual is unable, either physically or emotionally, to obtain food and prepare adequate meals

Adult Protective Services: The Aging & Disability Resource Unit has Adult Protective Social Workers who are able to provide intake and assessment of reports concerning abuse or neglect of an individual 18+ years of age. Adult Protective Social Workers conduct investigations, when deemed necessary, to determine whether abuse or neglect has occurred. If you have concerns about yourself or someone you know who may be abused or neglected either physically emotionally, financially or otherwise, please contact the Aging & Disability Resource Unit.

 
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