What is CodeRED and why is
it important to me?
is an emergency notification service that allows emergency officials to notify
residents and businesses by telephone, cell phone, text message, email and
social media regarding time-sensitive general and emergency notifications. Only
authorized officials have access to the CodeRED system.
When will CodeRED be used?
message regarding the safety, property or welfare of the community will be
disseminated using the CodeRED system. These may include AMBER alerts,
notifications of hazardous traffic or road conditions, boil water advisories or
the CodeRED system replace other systems that have been used to provide
time-sensitive information to residents?
system is an enhancement to existing means of communication and is meant to
supplement current or past systems used for mass notification.
the CodeRED system already have my telephone number, or do I need to sign up to
receive CodeRED notifications?
CodeRED database contains information received from public databases, including
regional phonebooks. However, no resident should assume that their
information is in the system. The home page of the Waupaca County website, http://www.co.waupaca.wi.us,
has a link to the CodeRED Community Notification Enrollment page where you can
register online. If you can not register online, you can call (715) 258-4464 and speak
with one of our communications specialists to complete your registration over
I have a business located in Waupaca County. Can I
arrange to have CodeRED contact my business?
Yes. Fill out the CodeRED registration form but be sure
to select the “This address is business” option. Please note that emergency
calls can only be delivered to a direct dial number. Automated attendants will
disrupt the process and the calls will not be delivered. Businesses should
register their main number and establish a procedure for distributing the
CodeRED message to their workforce.
What if I want to register additional numbers for my
you submit the initial registration form, you may start the registration
process again and submit more numbers for the same address.
my personal information protected?
is a service of Emergency Communications Network which takes security and
privacy concerns very seriously. They will not sell, trade, lease or loan any
data citizen supplied data to third parties.
will I recognize a CodeRED message?
CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED
General message will have a caller ID 855-969-4636. We suggest you program both
numbers in your cell phone as a “new contact” and use “CodeRED Emergency” and
“CodeRED General” as the contact name. If you need to replay the emergency
notification message again, simply dial the number and you will be able to hear
the message again.
What should I do if I
receive a CodeRED message?
carefully to the entire message. You will have the option to repeat the message
by pressing any key. Do not call 911 for further information unless directed to
do so or if you need immediate aid from the police or fire department.
I have a cordless phone,
and it does not work when the power goes out. How will the system be able to
sure you have at least one working corded telephone – and be sure to turn the
ringer on. The CodeRED sign-up form allows you to indicate both a primary and
alternate phone number. Cell phone and/or work phone numbers can be entered as
alternate phone numbers. Both primary and alternate phone numbers will be
contacted when a notification is sent.
Will the CodeRED system
leave a message on an answering machine?
the CodeRED system will leave a message on a machine or on voicemail. The
CodeRED system will leave the entire message in one pass.
What happens if the line is
the line is busy, CodeRED will try two more times to connect.
What circumstances might
prevent a message from being delivered to me?
- If your contact information has
changed and you have not registered your new information.
- If you have only cordless phones
in your residence, the power is out and you did not register an alternate
- If your line is busy for an
extended time and your calls do not forward to voicemail or an answering
- If you have a privacy manager on
your main phone and you did not register an alternate phone number.
Waupaca County will receive
a report of undelivered calls and can instruct the CodeRED system to begin
another round of calls to busy numbers. It is best to have an alternate phone
number in the calling database for these situations.
there an app for CodeRED?
The CodeRED Mobile Alert app can be downloaded for free on Google Play and
iTunes. It provides advanced, real-time, hyperlocal alerts to subscribers
within the reach of a given location generated by public safety officials
across the United States and Canada. The CodeRED Mobile Alert app also comes
with a complimentary 30-day trial of CodeRED Weather Warning, a program that
sends subscribers mobile communications when they are in the projected path of
severe weather in the United States. The CodeRED Weather Warning add-on is an
additional $4.99 per year but is not required to purchase to receive emergency,
general and missing person alerts.